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 Post subject: Points and cards didn't show up for the month
PostPosted: Thu Jan 19, 2012 5:30 pm 
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Joined: Fri Dec 03, 2010 3:56 pm
Posts: 369
Location: Kent, Ohio
My bank account shows I was charged for my premium subscription but I did not receive my points or cards.


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 Post subject: Re: Points and cards didn't show up for the month
PostPosted: Sat Jan 21, 2012 3:40 am 
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Joined: Fri Dec 03, 2010 3:56 pm
Posts: 369
Location: Kent, Ohio
This has not been resolved yet, I still have not received the 65 points or 3 packs and I have verified that my bank was charged.


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 Post subject: Re: Points and cards didn't show up for the month
PostPosted: Sat Jan 21, 2012 10:22 am 
Battle Dex Team

Joined: Tue Jul 21, 2009 10:40 am
Posts: 60
Sorry for the trouble Rothmorthau, this has been handled (plus an extra pack).


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 Post subject: Re: Points and cards didn't show up for the month
PostPosted: Mon Jan 30, 2012 4:15 am 
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Joined: Fri Dec 03, 2010 3:56 pm
Posts: 369
Location: Kent, Ohio
My points and cards did not show up again even though I was charged on my "Vinz" account. Since this has happened a few times in a row can you guys look into what might be causing the issue? I'm sure you don't want me asking you to add my points twice a month :-)


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 Post subject: Re: Points and cards didn't show up for the month
PostPosted: Mon Jan 30, 2012 7:59 pm 

Joined: Mon Apr 04, 2011 3:40 am
Posts: 5
This is the account that did not receive points or packs for the month again.


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 Post subject: Re: Points and cards didn't show up for the month
PostPosted: Wed Feb 01, 2012 5:51 pm 
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Joined: Sun Jan 10, 2010 7:15 pm
Posts: 575
Hello, I'm back on this again. A system upgrade resulted in some code not running. It is now back up. You should now have any payouts you were owed, and if you got some packs given to you manually, you probably got paid out twice now because it just went through the backlog. If you have any further trouble, feel free to PM me and we'll get you hooked up. Thanks.


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