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 Post subject: Missing Points
PostPosted: Fri Oct 12, 2012 6:42 am 

Joined: Wed Sep 05, 2012 6:20 am
Posts: 1
Hi, I just bought several lots of points but only some have shown up in my account. I used the ones that did load onto my account to buy decks with. I'm missing 1300 points.


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 Post subject: Re: Missing Points
PostPosted: Sat Oct 13, 2012 10:19 am 
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Joined: Mon Mar 29, 2010 7:32 pm
Posts: 2829
Location: Louisiana, U.S.
I will email dagnor and we will look into this. I apologize for the inconvenience!

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Living goes by fast, catch your breath and it'll pass you by. And it won't last to sulk in the memories you hold.


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 Post subject: Re: Missing Points
PostPosted: Sat Oct 13, 2012 6:12 pm 
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Joined: Mon Mar 29, 2010 7:32 pm
Posts: 2829
Location: Louisiana, U.S.
Looking into it now with Dagnor, you purchased 4 sets of 800 points, plus the starter set which comes with 125 points. That means you had a total of 3350. You then made 2 purchases of 40 packs, for 950 points each (being 1900 total).
3325-1900=1425
You then bought one pack for 25 points, bringing you down to 1400, which is how much is currently on your account, meaning everything should be correct. If this is wrong, let us know.

However you CAN comment on the latest announcement post for some extra packs and stuff. Hope that helps!

_________________
Living goes by fast, catch your breath and it'll pass you by. And it won't last to sulk in the memories you hold.


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 Post subject: Re: Missing Points
PostPosted: Sat Oct 13, 2012 7:33 pm 

Joined: Sat Oct 13, 2012 7:29 pm
Posts: 1
Hi, can a moderator please contact me regarding 'Terracotta Army' and his account and purchases. I am his father. I have emailed your company but as yet I have not received a response. My email address is georgemartinkay@yahoo.com

It's very important.
Thanks, George.


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 Post subject: Re: Missing Points
PostPosted: Mon Oct 15, 2012 9:22 am 
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Joined: Tue Apr 27, 2010 4:45 pm
Posts: 22
Hi George,

This is Pierre with Bandera Support. I tried emailing you but that email address appears to be invalid.

Please reach out to me at support@banderagames.com with your questions.

Thank you,
Pierre


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 Post subject: Re: Missing Points
PostPosted: Wed Oct 17, 2012 4:15 am 

Joined: Wed Oct 17, 2012 4:06 am
Posts: 2
Hi Pierre,

Thank you for your response and excuse me for not replying sooner, it's been a hectic week!

I have been having some problems with my email account and that's why you couldn't reply to me. I have since sent another email to support@banderagames.com. Haven't heard back yet though so maybe it is ending up in your spam box. Please email me at georgemartin_kay@yahoo.com

Regards,
George


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 Post subject: Re: Missing Points
PostPosted: Wed Oct 31, 2012 4:26 am 

Joined: Wed Oct 17, 2012 4:06 am
Posts: 2
Hi,

This issue has still not been resolved. Can a member of the team please send me an email so we can get this sorted.

georgemartin_kay@yahoo.com

Thank you.


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 Post subject: Re: Missing Points
PostPosted: Wed Oct 31, 2012 9:06 am 
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Joined: Tue Apr 27, 2010 4:45 pm
Posts: 22
Hi George, I have emailed you with instructions.

Best,
Pierre


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